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Support Channels
How to Reach Us
Email Support
Get help via email for non-urgent inquiries
alaapcloud@btcl.gov.bd / noc@btcl.gov.bd
Response within 24 hours
Mobile Support
Speak directly with our technical support team
+8809696996699
Available 24/7
Live Chat
Instant support through our website chat
Coming Soon on our website
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Office Locations
Visit Our Offices
Find us at our locations across Bangladesh. We're here to serve you better.
BTCL Head Office
PRIMARYTelecommunications Building, 37/E, Eskaton Garden, Dhaka-1000
mdoffice@btcl.gov.bd
Sunday - Thursday: 9:00 AM - 5:00 PM
BTCL Call Center
BTCL Telephone Exchange, Sher e Bangla Nagar, Dhaka
16402
24/7 Support Available
Help Center
Frequently Asked Questions
Quick answers to common questions
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'Alaap Cloud' is a corporate IP (Internet Protocol) telephony based modern services of Bangladesh Telecommunications Company Limited (BTCL).
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a) Alaap Cloud IP PBX
b) Alaap Cloud Voice Broadcasting service
c) Alaap Cloud Contact Center
d) Bulk SMS (Only for BTRC registered SMS Aggregators)
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BTCL has +8809696 and +8809697 number series under IPTSP license of BTRC. The subscriber of Alaap Cloud Services will get available numbers from the +8809696 or +8809697 series.
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Hosted at BTCL, Alaap Cloud IP PBX (Internet Protocol Private Branch Exchange) is a secure and reliable telecom switch that typically answers and routes voice calls within an company/organization or business environment using internet-based protocols rather than traditional analog lines.
Unlike conventional on-premise hardware, this cloud-native solution eliminates the need for expensive physical equipment, maintenance, and complex wiring. It functions as a centralized hub where incoming calls are greeted by automated systems or interactive voice response (IVR) menus and then intelligently directed to the appropriate extension, department, or mobile application.
By leveraging BTCL's robust infrastructure, the Alaap Cloud IP PBX ensures high-definition voice quality and seamless connectivity across multiple geographical locations within Bangladesh.
This system facilitates employees to stay connected using hardware IP phones. It also provides administrative control through a user-friendly web interface, enabling businesses to manage call logs and recording, set up ring groups, configure call forwarding, schedule call conference, save voicemail, boss-secretary pairing and monitor real-time communications without requiring specialized technical expertise. This scalability makes it an ideal choice for startups and large enterprises alike, seeking to modernize their communication framework while significantly reducing operational costs.
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To subscribe to Alaap Cloud services, there are three steps:
a) Account Registration:
• Open the Webportal https://services.btcliptelephony.gov.bd/en/register
• Enter your company name, official email, and mobile number.
• Verify your account using the Email OTP sent to your inbox.
• Verify your account using the SMS OTP sent to your mobile.
b) Identity Verification:
• Submit your National Identity (NID) details e.g. NID front part and NID back part of authorized officer of the organization (pdf, jpg) for Bangladesh NID portal authentication.
• Verify your NID.
c) Other Documents Submission:
• Select Customer Type: Prepaid or Postpaid (Postpaid for only Government/Semi-government/Autonomous Organization)
• Enter address, city, postal code and country.
• Enter trade license number and upload trade license of the organization (pdf/jpg)
• Enter TIN number and upload TIN certificate of the organization (pdf/jpg)
• Enter BIN number and upload BIN certificate of the organization (pdf/jpg)
• Photo of the authorized officer of the organization (pdf/jpg)
• Enter last tax return date and upload last tax return document (pdf/jpg)
• Check BTCL's terms and conditions
• Enter complete registration.
You will get the username and password of the mentioned webportal through email. Within 03 working days you will get approval for purchasing services upon successful verification of your documents mentioned above.
You are kindly requested to purchase Alaap Cloud IP PBX package when you have IP-phones ready for installation as the package subscription date will be the billing date. Alaap Cloud Voice Broadcasting and Contact Center services can be readily operable through a computer / laptop.
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• Login to the webportal https://services.btcliptelephony.gov.bd/en/login
• Navigate to the Dashboard.
• Choose your desired product (Alaap Cloud IP PBX, Alaap Cloud Voice Broadcast, or Alaap Cloud Contact Center).
• Select Buy Now.
• Review the package details, features and monthly subscription fees.
• Buy now, checkout and pay online using SSLCommerz (bKash, Nagad, Visa, or Mastercard).
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• Receive services webportal credentials via email.
• Configure your devices as per Standard Operation Manual (SOP) given in the webportal.
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• Contact the nearest BTCL office. https://btcl.gov.bd/pages/static-pages/6922dd18933eb65569e137b9
• Email: alaapcloud@btcl.gov.bd
• Hotline: 16402
• Telephone: +8809696996699, +880258311616, +880248313366, +880258312233
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• During the 1st subscription of a user, free minutes will be added to the account.
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• Package migration policy is given in the following link:
https://services.btcliptelephony.gov.bd/en/package-migration-policy
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• Yes, after successful package subscription you need to share your ISP internet IP and mobile number to the following email: alaapcloud@btcl.gov.bd
• BTCL's authorize engineer will check and allow the IP in BTCL's network.
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Voice Broadcasting is a calling service that allows organizations to send pre-recorded audio messages to thousands of SIM-based mobile users simultaneously. The service is available through both a Web GUI portal and API integration for efficient campaign management and message delivery. It is a communication tool that designed for instant, mass-scale audio outreach.
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Yes, BTCL's concerned division will check if a broadcast contains content that is deemed harmful, defamatory, or inciteful against the government, state institutions, or national security. BTCL follows all the regulatory frameworks imposed by BTRC.
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We kindly request that you carefully review the Terms and Privacy Policy available at the following link:
https://services.btcliptelephony.gov.bd/en/terms-and-privacy
Thank you for your attention and cooperation.
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Alaap Cloud Contact Center is a central, internet-based customer service platform that handles all incoming and outgoing communications. Because the entire system lives online, agents can get started instantly from anywhere (within Bangladesh) using just a computer, a headset, and an internet connection-eliminating the need for expensive, on-premise hardware or traditional phone lines.
It unifies multiple communication channels - voice calls, SMS, email, and social media - into a single interface for agents. It tracks sales and service pipelines using built-in accounts, contacts, leads, opportunities, and cases modules. It utilizes automated predictive dialer alongside email templates, survey tools, and targeted call lists for outbound campaigning. It features interactive voice response (IVR) flows, custom time conditions, and direct inward dialing (DID) rules for inbound call routing. The system also provides facilities to monitors live queues, tracks agent KPIs, views call histories, and records audio logs.
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After successful login to services webportal (https://hippbx.btcliptelephony.gov.bd:5174/dashboard),
a) Create an Extension
b) Set up IP-Phone with username, password, domain name and proxy of Extension.
c) Choose a MyDID number from available numbers' pool.
d) Enter inbound routes to an Extension.
e) Create ring group if required.
And you need to follow SOP given in the web-portal for many other features' configuration.
If you need assistance from BTCL or vendor's engineer, please feel free to send email to alaapcloud@btcl.gov.bd or IP-Telephone: +8809696-996699 (office time)
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After successful login to services webportal (https://vbs.btcliptelephony.gov.bd/),
a) Add a senderID Number from the available numbers' pool.
b) Add a policy from policy management menu.
c) Create a Broadcast campaign under Voice Broadcast task menu.
d) Set up campaign by giving a name, set a caller id from list, set a policy from list.
e) Upload pre-recorded audio file and recipients' mobile number list.
f) Create campaign and enable it.
And you need to contact admin or email to alaapcloud@btcl.gov.bd for API based voice broadcasting facilities.
If you need assistance from BTCL or vendor's engineer, please feel free to send email to alaapcloud@btcl.gov.bd or IP-Telephone: +8809696-996699 (office time)
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After successful login to services webportal (https://hcc.btcliptelephony.gov.bd/#/Login),
a) Navigate to Admin menu
b) Create a new user from user management menu
c) Choose a number from MyDID menu.
d) Add the above number in the Agent DID Mgmt menu.
e) Login as agent in the same web-portal.
f) Add a Headphone with Computer or use laptop which has built-in mic and speaker.
And you need to follow SOP given in the web-portal for many other features' configuration.
All configurations are 1st time only. It has lots of business logic to provide better customer support.
If you need assistance from BTCL or vendor's engineer, please feel free to send email to alaapcloud@btcl.gov.bd or IP-Telephone: +8809696-996699 (office time)
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You can start sending SMS immediately after account verification and package purchase. The entire process typically takes 1-2 business days.
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We accept all major payment methods including mobile banking (bKash, Nagad, Rocket), credit/debit cards, and bank transfers through SSL Commerz.
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Yes, we provide comprehensive API documentation with code examples in multiple programming languages, along with SDKs for easy integration.
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We maintain a 99.9% delivery rate with an average delivery time of less than 3 seconds for transactional messages and within 30 seconds for promotional messages.